Book, don't message: what a voice agent has to do to be worth answering the phone
An AI that takes a message is voicemail with better manners. The value is in the action it takes afterwards — and in knowing when to stop.
Insights
Insights
Short notes from the studio on applied AI. Longer pieces are on the way.
Finished is not found: what a polished app with no users taught us
DASPR shipped on iOS and Android, worked as designed, and went nowhere. The lesson changed how we build everything since.
The quality of "I don't know": designing AI that people trust with their kids' food
In safety-adjacent products, the honest fourth answer is what makes the other three believable. Notes from building AllergySnap and FoodGrader.